Refund policy

One-of-a-kind items are final sale

Because every arrangement is handmade and one of a kind, all sales are final. The photos and video on each listing show the exact piece you will receive. Please review them carefully before purchasing. If you have questions about a piece before buying, message me — I am happy to provide additional photos or information.

Damaged on arrival

If your order arrives damaged in transit, please photograph the damage and the packaging immediately and contact me within 48 hours of delivery at eternalbloomsbypatti@gmail.com. I will assess the damage and work with you on a resolution, which may include a replacement piece, store credit, or a partial refund depending on the situation.

Wrong item received

If you receive an item that is different from what was shown in your listing, contact me within 5 days of delivery and I will correct the order at no cost to you.

Custom orders

Custom arrangements are non-refundable. Because custom work is designed and built specifically for you, cancellations are not accepted once work has begun. Please review your estimate carefully before confirming a custom order.

How to contact me

For any concerns about your order, email eternalbloomsbypatti@gmail.com or use the Contact page on this website. I aim to respond within 24 hours.